Not a match made in heaven?
That’s ok. Sometimes an order just doesn’t work out. Your satisfaction is important to us.
You can receive a refund or exchange on eligible merchandise. After 30 days of the shipping date, we can no longer accept returns or exchanges.
Eligible returns and exchanges:
- Items must not be worn, washed or altered in any way
- All original boutique tags must be attached
- Items must be free off any and all fragrances, deodorants and body oils
The following items are not eligible for exchange or return, and are therefore yours to keep:
- Intimate undergarments, such as briefs, thongs, boyshorts and boxers
- Lingerie sets paired with a matching panty
- Shapewear and hosiery
- Items with original tags removed
Bare Basics is not responsible for shipping and handling costs on returned merchandise, as well as duties and/or taxes for International orders.
To complete a return or exchange on an item purchased online, please contact us at 604-271-5330 or firstname.lastname@example.org and one of our fitters will guide you through the process.
Please note, all sale and discounted items are final sale.